Facebook Chat Portal
The Facebook Chat portal allows you to embed web chat and callback functionality into Facebook pages for your brand. Basic information about the user will be sent back to CIC as interaction attributes including Name, Facebook Url, last Facebook update. This application uses the standard Chat and Callback interaction types within CIC so you can still leverage the built in reporting and other analysis tools included with CIC.
- Create Chats and Callbacks from Facebook
- Get basic user information in call attributes
- Uses system chats and callbacks so you can send them through ACD and use all the standard reports
- Customize text displayed in Facebook